Albert Einstein Essays (1715 words) - Albert Einstein,

Albert Einstein Of all the scientists to emerge from the nineteenth and twentieth centuries there is one whose name is known by almost all living people. While most of these do not understand this mans work, everyone knows that its impact on the world of science is astonishing. Yes, many have heard of Albert Einsteins General Theory of relativity, but few know about the intriguing life that led this scientist to discover what some have called, "The greatest single achievement of human thought." Einstein was born in Ulm, Germany on March 14, 1874. Before his first birthday, his family had moved to Munich where young Alberts father, Hermann Einstein, and uncle set up a small electro-chemical business. He was fortunate to have an excellent family with which he held a strong relationship. Alberts mother, Pauline Einstein, had an intense passion for music and literature, and it was she that first introduced her son to the violin in which he found much joy and relaxation. Also, he was very close with his younger sister, Maja, and hey could often be found in the lakes that were scattered about the countryside near Munich. As a child, Einsteins sense of curiosity had already begun to stir. A favorite toy of his was his fathers compass, and he often marvelled at his uncles explanations of algebra. Although young Albert was intrigued by certain mysteries of science, he was considered a slow learner. His failure to become fluent in German until the age of nine even led some teachersto believe he was disabled. Einsteins post-basic education began at the Luitpold Gymnasium when he was ten. It was here that he first encountered the German spirit through the schools strict disciplinary policy. His disapproval of this method of teaching led to his reputation as a rebel. It was probably these differences that caused Einstein to search for knowledge at home. He began not with science, but with religion. He avidly studied the Bible seeking truth, but this religious fervor soon died down when he discovered the intrigue of science and math. To him, these seemed much more realistic than ancient stories. With this new knowledge he disliked class even more, and was eventually expelled from Luitpold Gymnasium being considered a disruptive influence. Feeling that he could no longer deal with the German mentality, Einstein moved to Switzerland where he continued his education. At sixteen he attempted to enroll at the Federal Institute of Technology but failed the entrance exam. This forced him to study locally for one year until he finally passed the schools evaluation. The Institute allowed Einstein to meet many other students that shared his curiosity, and It was here that his studies turned mainly to Physics. He quickly learned that while physicists had generally agreed on major principals in the past, there were modern scientists who were attempting to disprove outdated theories. Since most of Einsteins teachers ignored these new ideas, he was again forced to explore on his own. In 1900 he graduated from the Institute and then achieved citizenship to Switzerland. Einstein became a clerk at the Swiss Patent Office in 1902. This job had little to do with physics, but he was able to satiate his curiosity by figuring out how new inventions worked. The most important part of Einsteins occupation was that it allowed him enough time to pursue his own line of research. As his ideas began to develop, he published them in specialist journals. Though he was still unknown to the scientific world, he began to attract a large circle of friends and admirers. A group of students that he tutored quickly transformed into a social club that shared a love of nature, music, and of course, science. In 1903 he married Mileva Meric, a mathematician friend. In 1905, Einstein published five separate papers in a journal, the Annals of Physics. The first was immediately acknowledged, and the University of Zurich awarded Einstein an additional degree. The other papers helped to develop modern physics and earned him the reputation of an artist. Many scientists have said that Einsteins work contained an imaginative spirit that was seen in most poetry. His work at this time dealt with molecules, and how their motion affected temperature, but he

Quotes from Brave New World by Aldous Huxley

Quotes from 'Brave New World by Aldous Huxley Brave New World deals with issues of technological advancements, sexuality, and individualityin a dehumanizing society. Huxley explores how his characters react to living in a dystopian future society, in which everyone’s place in society is strictly defined. Here are a few quotes from the novel.   Our world is not the same as  Othellos  world. You cant make flivvers without steel- and you cant make tragedies without social instability. The worlds stable now. People are happy; they get what they want, and they never want what they cant get.† (ch. 16) With these words which Mustapha Mond speaks to John, in a philosophical-debate-like fashion, he details why Shakespeare is obsolete in the World State. Being a highly educated man, he admits to them being beautiful, but his words are old, and, thus, unfit for a society that is primarily oriented to consumerism. What’s more, he belittles John for using Shakespeare as  a paradigm of values and ethics, because Shakespeare’s world is very different from the World State. His was a world subjected to turmoil and instability, while the World State is essentially stable, which, in turn, is not a fertile ground for tragedies.   Quotes about Love and Sex â€Å"Whore! he shouted Whore! Impudent strumpet!† (Ch. 13) John yells these words at Lenina as she gets naked in front of him. Citing his beloved Shakespeare, he addresses her as a â€Å"disrespectful whore.† It’s a line coming from Othello, where the titular character is about to kill his wife Desdemona as he became convinced she had been cheating on him. Both instances of the use â€Å"impudent strumpet,† are misdirected, though: Desdemona was faithful all along, while Lenina had been sleeping around because the society she was raised in conditioned her to do so. Both Othello and John see their love interest as both sleazy and beautiful, which disturbs John, since he is not able to compute feelings of repulsion and attraction at the same time. In fact, such contrasting feelings eventually lead him to madness and death. Mother, monogamy, romance. High spurts the fountain; fierce and foamy the wild jet. The urge has but a single outlet. My love, my baby. No wonder those poor pre-moderns were mad and wicked and miserable. Their world didn’t allow them to take things easily, didn’t allow them to be sane, virtuous, happy. What with mothers and lovers, what with the prohibitions they were not conditioned to obey, what with the temptations and the lonely remorses, what with all the diseases and the endless isolating pain, what with the uncertainties and the poverty- they were forced to feel strongly. And feeling strongly (and strongly, what was more, in solitude, in hopelessly individual isolation), how could they be stable? (Chapter 3) In Chapter 3, Mustapha Mond explains the history of the World State to a group of boys touring the Hatchery. â€Å"Mother, monogamy, and romance† are concepts that are reviled in the World State, as is the whole idea of â€Å"feeling strongly,† and they are the core values of John, who is devoted to his mother, strives for monogamy and romance while still experiencing feelings unfiltered by soma. However, eventually, abiding by those feelings causes him to try to purify himself with self-flagellation, which, in an unfortunate turn of events, leads to his madness and to his suicide. His demise does, indirectly, prove Mustapha Mond’s point, as, by eliminating â€Å"mother, monogamy, and romance† alongside â€Å"feeling strongly,† the World State succeeded in creating a stabile society where everybody was, indeed, superficially happy. Sure, human beings are indoctrinated to behave in one way and one way only according to their caste, and the whole Stat e is a system founded on production and consumptions, fueled by the consumeristic tendencies of its inhabitants. However, they are happy. They just need to drink soma and choose merriment over truth. A good trade-off. Politics â€Å"When the individual feels, the community reels† (various locations) This is a Society’s teaching of the World State, which goes hand in hand with â€Å"never put of till tomorrow the fun you can have today.† Lenina pronounces it to Bernard after they had spent a night together in his rooms, which he regretted, saying he wished it had ended differently, especially considering it was their first day together. She claims it’s pointless to put off having any fun, while he wants to â€Å"feel something strongly,† which is largely discouraged in the world state, as feelings can overthrow any form of stability. Yet, Bernard yearns for some reeling too. This conversation makes Lenina feel rejected. Yes, and civilization is sterilization.† (Ch. 7) Civilization is sterilization is one of the main Society’s teachings in Brave New World, and different characters utter it throughout the novel. Sterilization can mean different things: one is sanitation and cleanliness, as opposed to the filth people in the Reservation live in. â€Å" I had an awful cut on my head when they first brought me here. You cant imagine what they used to put on it. Filth, just filth† Linda recalls before uttering the statement. Similarly, Lenina equates sterilization with cleanliness, which, she insists â€Å"is next to fordliness.† However, sterilization can also be interpreted with regards to making women unable to bear children. In the World State, 70% of the female population are made into freemartins, meaning sterile women. They achieve that by injecting the female embryos with a low dose of sex hormones. This makes them sterile and fairly normal, except for the slight tendency to grow a beard.   Happiness And if ever, by some unlucky chance, anything unpleasant should somehow happen, why, there’s always soma to give you a holiday from the facts. And there’s always soma to calm your anger, to reconcile you to your enemies, to make you patient and long-suffering. In the past you could only accomplish these things by making a great effort and after years of hard moral training. Now, you swallow two or three half-gramme tablets, and there you are. Anybody can be virtuous now. You can carry at least half your morality about in a bottle. Christianity without tears- that’s what soma is. (Chapter 17) This quote is excerpted from a conversation between John and Mustapha, which takes place in Chapter 17. Mustapha is trying to convince John how soma is a cure-all remedy for any unpleasant emotion, which, in turn, lead to inefficiency and conflict. Unlike the hard moral training of the past, soma can solve any ailment of the soul almost instantly. Curiously, the parallel between moral training, which is usually a core aspect of religion, and soma, hints at the origin of the word soma itself. It used to be an entheogenic draught that was consumed during rituals in the Vedic religion. Several myths also see two opposing factions of deities fighting over the ownership of soma. But while, originally, soma was consumed by gods and humans alike in order to attain â€Å"the light† and immortality, the soma, which, in the world state, comes in convenient tablets, and it’s mainly used to deal with any â€Å"unpleasantness†: Lenina knocks herself out with it after being un able to endure the horrors she witnessed in the Reservation, while Linda who, in her isolation in the Reservation had been looking for a substitute for the soma in mescaline and peyotl, eventually is prescribed a lethal dose of soma once she gets back to the World State.

Sentencing, incarceration Essay Example | Topics and Well Written Essays - 500 words

Sentencing, incarceration - Essay Example No matter what ever the purpose of a particular sentencing policy is, the main aim of all policies is to deter future criminal activity. For example: rehabilitative polices are created to educate and change the mental setup of criminals so in future they do not commit crimes. Similarly, in the case of incapacitation, policy makers keep criminals for prolonged period of time because they believe that they can deter crime by keeping criminals of the streets (Ritchie, 2011, p.7). Even in the case of revenge, policy makers make criminals pay heavy amount of fines and even assign corporal punishment with the intent of ensuring that due to the fear of heavy monetary fines, criminals will not commit crimes and punishments such as corporal punishment will deter those who have an intention of committing future crimes. If I would have been in the shoes of a policy maker and had the authority to make sentencing policies, my policies would have been driven by the purpose of deterring crime. My policies would be backed with both forms of deterrence including general as well as specific deterrence. Policies that are made with the aim of specific deterrence are those due to which a criminal is banned or stopped from committing future crimes. To serve the purpose of specific deterrence I would create sentencing policies that would keep criminals for a longer period of time depending on the severity of the crime. Plus I would implement rehabilitation techniques such as providing psychological assistance and education to criminals so their criminal mind set can be altered and they have enough education to pursue careers that would deter them from the path of crime. Similar policies can be applied to serve the purpose of general deterrence; the prolonged period of jail time would be a lesson for upcoming criminals that if they commit a crime they will be banned from the society for a

To what degree have organisations resolved the cultural and Essay

To what degree have organisations resolved the cultural and organisational problems associated with the expansion of Internet technology - Essay Example There are many search engines from where specific and precise information can be found easily and without any major complexities. It’s all free on the Internet to this level but there are certain sites which ask for money in return of their services to the users. (Madden, 2002) Organizations are the biggest users of the Internet and they mostly employ it for the promotion of their products and services, which are introduced in the local as well as global market every now and then. The Internet for them is providing benefits aplenty. These advantages can be in the form of providing information to the users as well as advertising on the net and thus setting sights and their target market on the whole world. (Fonseca, 2002) The domestic use of Internet is spreading at a fast pace. E-mail is the most famous of the net services that is being used by people all over the world. Other than this, chat programs and voice is also being used all over the world and is quite famous. The Internet is very helpful from the technical as well as specification information viewpoint; about the different machines and their tools that are a part of the business industry throughout the world. The use of Internet is a two-way communication platform between the buyer and the seller and it is up to either one of them to harness its potentials as much as he/she possibly can. It can also be used on the buyer’s part to â€Å"offset† a salesman’s characteristics and benefits with prior knowledge of the product. This very valuable knowledge attained can be used to undervalue other’s products and services. The training of staff over a certain period of time becomes immensely important since they stagnate in their current positions and they need to look out of their spaces to explore more and more. The communication aspect for these staff members comes in handy that have to be considered all said

To what extent is musical taste governed by society Essay

To what extent is musical taste governed by society - Essay Example Through historical study of music, it is clear that music was thought as endanger to societal moral standards of Europe. However later it was realised that music also upholds a religious dimension and quality music has the ability to provoke suppressed religious feelings (McLeod, 1996, p. 17).In this paper, we would analyse music as a magnum opus in the context of historical, cultural and educational significance. How its evolution as an art, closely connected with various trends of our Western civilization Music in different stages has not only permitted but has enforced the application of the so-called 'historical method' which aims at describing the single work of art as a product of the creative mind of a composer or the creative tendencies of a school of composers who remain anonymous.History has reshaped internationally the outlook of music in this era and to many musicians it has harmonised the study and performance of music, therefore distinctive styles are disappearing. The past has also given us a unique concept of national identity that concerns not only the ways in which composers wrote their music, influenced by considerations such as tradition, function, social context and even language, but also its performance. Music has not limited itself to extending aspects of instrument construction and sound ideal. While considering an example of seventeenth century music in Italy, it is obvious that representation and excitation of the emotions fostered were quite contrary to earlier practice, involving emotional expression on the model of speech. Although the Italian language's free expression resulted in the music taking second place to the drama in opera, the unimaginative Italian style of presentation encouraged a trend towards virtuosity in instrumental music. With the passage of time, as Italian music adopted more formal manner of expression, its manner of presentation remained capricious and rich in fantasy (Lawson & Stowell, 1999, p. 43). This way one can see Italian music maintained its national identity, while modernising the social values of music. Music rhetoric Relationships that exist between different musical works enjoy composition among those parts. For example a theme is composed of tones and phrases; a work entails certain themes and is a discourse, of phrases (Frances & Dowling, 1988, p. 134). Since themes and work present as an approximate character of such relationships that has often been noted and attributed to a variety of reasons. First the reason that thought is external to language and that verbal thought can only designate objects and their relations while musical thought embodies its objects in tones on which it strictly depends. Second is the reason that verbal relationships, the ordering of propositions and the succession of phrases are of a logical order, whereas musical 'discourse' is of a perceptual order. What our contemporary society perceives music is the encompassing of activities implied in the comprehension of musical rhetoric to be connected with those of sensory intelligence. It is music that has enabled twentieth century psychology to contribute to the expansion of the domain of thought in the direction of perceptual organisation. For instance, thinking of 'events' and relate them to the source of elaborate activities is what music is perceived in this society however in those activities one can found biological factors of motivation, psychological activities, pathological aspects etc. Music, art and society Society has always attached great symbolic meanings and sentiments to music.

Quality Management In Hospitality Organisation Mcdonalds Management Essay

Quality Management In Hospitality Organisation Mcdonalds Management Essay The aim of writing this report is to critically evaluate what is McDonalds approach to quality management from Customer, Franchise and Employees perspectives. Furthermore to explain how they manage service recovery, measure delivery and standards through CSO index and Crew development programme . Also to identify 3 gaps in service quality with recommendations on how they bridge it. The other aim of writing this report is to apply the Jurans theory of service quality to McDonalds. TASK1. Definition of Quality: Feigenbaum has defined Quality as: The total composite product and service characteristics of marketing, engineering, manufacture and maintenance through which the product and service in use will meet the expectation by the customer. (Oakland .J.S, 2005) According to Philip B Crosby: Quality is defined as conformance to requirements, not as goodness or elegance. (Oakland, J. S.) Three stake holders of McDonalds Franchise Employees Customer Franchise Franchise system is the back bone of McDonalds success. In other words many reasons that McDonalds has been able to expand so quickly and achieve its reputation brand recognition has been its effective franchising business model allow the company to expand quickly both domestically and internationally. Franchise systems having uniform operation has made the McDonalds restaurant one most standardized in the world. Not only do all McDonalds sick to offer the same products offering, they intend to offer same food experience for all of its customers. No matter what part of the world you are in. McDonalds franchise network is the worlds heading fast food chain with more than 30,000 restaurants serving 52 million people in 119 countries with 1020 restaurants in the U.K of those stores, More than 70% percent of restaurants are franchise. Franchise have live up the companies expectation and brand standards by providing good quality service, quality food, clean restaurants and happy customers are all very important to McDonalds. How franchise has to live up with brand standard in the following qualityareas: Hygiene Food safety policy Health and safety Policy. Hygiene-: McDonalds been king in fast industry it has take special care of food and hygiene. Management has to be very strict on hygiene because it has to serve millions of customers. McDonalds have highest obligation to our customers to ensure that they are not expose to any risk of infection or illness. It is must to very employees to wash their hands before you commence work, on return from a meal break, after using the toilet, after carrying out cleaning work, after touching face or hair, trash walk, taking delivery or other activities where they may become dirty ( remember you cannot always see dirt).As well as this, hand should be wash should be washed every hour or every half if working in the grill area. glove are available in restaurant for use whilst performing cleaning tasks. Sickness reporting policy:- All food handlers have a responsibility to our employees and customer not to work if they are suffering from food poisoning, or suffering from the symptom of food poising i.e. vomiting or diarrhoea. If you are suffering from these symptom employees will not be allow to work again until no symptom for 48hr period. Failure to report such conditional is an offence under the food safety regulations and may lead to prosecution as well as being classes as an example of gross misconduct. Hygiene and safety department is available in restaurant. Food safety policy:- McDonalds operating procedures are specifically to ensure high quality safe food. These procedures must be adhered to at all time, in particular: Food must not used if it is past its use by or best before date. Food must not be serving if the holding time has expired. The correct equipment and utensil must always be used for each task. Food equipment, utensils and preparation area must be kept clean using Clean As You go (CAYG) procedures. and finally, if something is not right e.g freezer is too warm or piece of equipment is faulty , it should be report the manger immediately. Food should be always look carefully while preparing to serve, if it is not right it should not be serve and should be reported to managers. Health Safety Policy The Franchisee is committed to minimising the risk of damage, ill-health and injury to employees, customer and visitor. This will be achieve by examining our operation and ensuring all necessary system are in place, and resource available , to provide a safe and health work system are in place, we must all work together to identify risky and take action to eliminate them .As with other aspect of our business we shall be seeking to continually improve our performance. This will involve measuring against standard and reviewing progress on regular basis. Customer expectations and perceptions McDonalds Im loving it. McDonalds Promises- Whenever you think of fast food, First thing in mind comes is McDonalds. People expect high standards from McDonalds. Every single product use to make a burger to full meal comes best quality standard. Whenever person order a meal in McDonalds he expect good and quick service with hot food. Food will be hygienic nicely dress and safe to eat. From burger, fries, salad, cold drinks to hot drink every product will be fresh. Employee taking order will always greet u and will be always friendly. Customers enjoy every bit meals in our restaurant. I m loving it will be on very customer mind when ever their think about McDonalds. Importantly, employees need to know exactly what customers, both internal and external, expect of them. Communication should be as detailed and specific as possible, since employees in each work group want feedback they can act upon to improve performance in each job. General feedback from customers (e.g. they want no faults or no errors) is less useful. McDonalds has recognised that complaints, enquiries or positive feedback from customers are important pieces of information. When used properly complaints can help us fine-tune our business and meet our customers requirement. It is these insights that help the Company to keep moving forward. Employees Barriers to quality for employees:- High labour turnover. Work pressure. Training and development. Labour turn over in McDonalds McDonalds is considered as very high labour turn over company. Main reason behind it is that it has about 70% of staff as part timers employees. Staffs are schedule according to busy time especially on Friday, Saturdays and Sundays. Employer takes full advantage of students who are working part time. Student does have any other chose rather work part time according to schedule. Most of students are not satisfied with job so their move on to another job if there gets one. Visa and end of student course is also big issue behind high labour turn over, because when ever international students finish with his course has to move on to their country. Work pressure:- Working in McDonalds is high pressure job especially peak time during breakfast and lunch time. It is busiest place to work in fast food industry. we receive all age customers, not only in restaurant but drive thur as well. Employees have focus on delivering great level of QSCV is the best way to achieve 100% customer satisfaction:- Quality, Service, Cleanness, Value. High labour turns over leads to work pressure because employers have deal with lots of new staff and on job training. This leads confusion between front and kitchen staff. Front staff doesnt receive food at right time from the kitchen which can leads to bad service. Management has to deal with less staff on floor which increases work pressure per staff. Staff also have work long shifts to fill up gap between staff. Training and development Once Crew Members have been recruited, they have to attend a welcome meeting at their chosen restaurant or recruitment centre. This meeting will last an hour and is designed to engage and inform new starters. It involves viewing a DVD which gives important information about the company, and also allows for manager/new starter interaction. The second part of the orientation is a compulsory online Health Safety and Food Safety test that the new starter completes in their own time. The first shift begins with a tour of the store highlighting key Health Safety and Food Safety procedures. It is recommended that this should last for the first two hours of the shift. Staffs recruited have to exam of station where there be working at for example Front, kitchen or back room person. There is also on job training to guide the new staff with floor manager. TASK 1 (II): Customer Satisfaction Opportunity Index (CSO) in McDonalds. What is customer satisfaction opportunity index (CSO) ? Whenever customers choose McDonalds they expect hot fresh food served accurately and quickly in clean restaurant by crew/ managers that are friendly and attentive to their needs. Our customers are telling us in loud and clear words that when they visit McDonalds they expect us to deliver on all of the element of Quality, Service and Cleanliness (QSC). Through analysis from both internal and external data it has been identified that there are five critical QSC drivers of customer satisfaction. There are things customers want to see us deliver on every visit. Quality- hot, fresh and safe to eat products Fast/quick- total experience time under 5minutes Accurate- receive everything ordered including condiments Friendly- friendly and attentive service with effective communication Clean- dining area well maintained, clean toilets and employees. To evaluate how McDonalds restaurant are meeting these critical drivers company had created the CSO index. The CSO is the percentage of visits that miss one or more of the critical drivers of customers satisfaction. This act as a barometer on how well restaurant is meeting the customers expectations when they visit restaurant. Understanding this gives balance into how rate our own performance on measures that are important to us as a company and how are rated directly from the customer. CSO is calculated based on the number of mystery shop visits that miss a critical driver question. If one or more critical drivers are missed , the mystery shop visit is only counted once. for example If 100 mystery shop visited are conducted and 40 of them have one or more crictical drivers missed the CSO will be 40%. The goal is to decrease the number the number of visit that are missing a critical driver. Lower CSO % better performance. Ref-: www.mcdoanld.ac.uk Mystery shopper Mystery guest visits mcdoanlds restaurant twice a month to check CSO point. Mystery guest results is not only is good for franchisee to gain advantage over other restaurant to achieve or to expand company by adding other restaurant. Good result can also result in into bonuses for managers. Key points Mystery guest looks into when visits the restaurant. Greeting/farewell He checks if employees or mangers he talk to were polite and friendly or not? Attentiveness he checks if employees/ mangers came in contact were attentive to customer or not. Effective communication- he checks communication with crew member was clear and easily understood. Service timing- food should be serving in within 5min of the order. Accurate food and drink- Correct order should be taken. Food and drink should be serve with correct sauces. Correct condiments- Have employees provide the customers the proper napkins and straws/ stirrers? Hot fresh sandwiches- Was mel serve hot and fresh and did it taste good. hot and salted fries- were the French fries serve hot ,salted and crisp or your potato product hot and crisp and did they taste good? Clean restaurant interior- was the inside of the restaurant clean? Crew Development Programme Initial Training- When crew is recruited he trained on following standards to achieve the first star. Crew has to clear the written test to order to achieve the first star. Cleanliness foundation. hygiene Food safety Health safety Cleanliness security hospitality 2nd stage . Quality training In quality training crew is trained on following food standards, which can be on job training as well training in class during the quality class. Crew have to clear this stage to clear to achieve 2nd star. Buns dressings grilled product fried product prepping products toasted Deli sandwiches stage 3rd Service classes Employees have to attend service class ones a month to improve standard of service quality regarding beverage serving, food serving and hospitality in order achieve the 3rd star. On passing the test crew is award with star which is display the badge, which show performance the crew. TASK1(III): Service quality gap Gap 1. When promises do not match actual delivery Day starts very early in McDonalds Denham. Been drive thur restaurant we start serving breakfast at 7 a.m, We receive lots of car in drive thur early morning as everyone is rushing to offices or work. Customer expect quick service with hot and hygiene food because McDonalds is famous for its good service. Problem starts when morning shift staff dont turn up on time. Management have to manage with less staff. Ones order is taken in front kitchen staff have to deliver food within 3min which is according to McDonalds service standard. If front staff are not able to serve order with in 3min, customer are advise to seated and have to the car the park if in drive thur and have wait for there food, It can happen at times that order can be missed out and customer will be waiting for more time which can lead to bad service. Change over problems-: Denham McDonald serves breakfast from 7am to 10:30 am but change over from breakfast to main menu start at 10:15 just 15min before main menu. Staff have 15min to organise the restaurant for main menu. kitchen staff have to work really quick to arrange the grills, 3 of out 4 grills are close for cleaning process. During the busy time restaurant have management from one grill. So some time it is not possible to provide food which is required. Customers have to suffer due to change over. Customer expects best service from McDonalds but some time it doesnt happen. McDonald cannot compromise with food safe and hygiene standard. Gap 2. The difference between customer perception and expectation McDonalds is well know not only for excellent service in restaurant but also for drive thur. Customer travelling in car dont have to get down park the car have their meal. McDonald have made it possible by drive thur. Now without taken long break one can have meal in car within 3min of order. And McDonalds have live up to customer expectation by quick service. People do take away food for home. McDonalds do serve fresh and hot food every time but by the time that food reach its destination it become cold. McDonald should provide containers in which food can be stay warm. We do receive complains of food not been warm after some time, we cannot spoil mood of customers so we have to provide fresh food when complained. Gap 3. Communication gap One can expect friendly and quick service from McDonalds. Its is important that employees have good communication within to provide quality service and requirement of customers. Customer are attracted to different kind McDonalds menu. To be different from its competitor McDonald try different food and make changes every 1.5 month for the promotions, but customers have their choices what there want we have made it within service time. For example:- Customer orders Big Mc without sauce or cheese we have to make the special order to make our customer happy. McDonalds understands problems of customer as some customer may problem with some of the ingredients so we have make specially them to make them happy. Communication between front staff and kitchen is necessary to full fill the requirement. Before it was difficult provide especial order at right time in drive thur we had to park the car for especial order. Providing order within service is only if there is good communication between drive thur staff and kitchen in busy times. McDonalds have come up with latest technology by providing micro fone or heads sit. Now kitchen staff have especial device in there ear so there can hear every orders and be ready before time. McDonalds is bridging gap between communications. Task 2. Quality Gurus Joseph M. Juran Joseph M. Juran made many contributions to the field of quality management in his 70+ active working years. His book, the  Quality Control Handbook, is a classic reference for quality engineers. He revolutionized the Japanese philosophy on quality management and in no small way worked to help shape their economy into the industrial leader it is today. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management. The process of developing ideas was a gradual one for Dr. Juran. Top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvementthese are the ideas for which Juran is best known, and all emerged gradually. Ref:- http://www.skymark.com/resources/leaders/juran.asp Similar Dr W Edwards Deming, Joseph Juran is an international applauded quality guru, strongly influencing Japanese manufacturing practises. His belief that Quality does not happen by accident gave rise to the quality trilogy: Quality planning Quality Control Quality Improvement And the Key steps in implementing company-wide strategic goals are: Identify customers and their needs both internal and external and work to meet those needs Create measures of quality, establish optimal quality goals and organise to meet them Create processes capable of meeting quality goals in real operating conditions. In the 1980s Joseph Juran acknowledged that the common approach to total quality management quality awareness campaigns and slogans was not efficient as they did not have substance, and there is no short cut to quality. He believes quality must at the top, grating senior managers who believe training is for junior workers. Ref-: http://www.mftrou.com/joseph-juran.html Quality in McDonalds Our customers are our business. Without them we would have no reason to open our door. Therefore our goal every minute of every hour is to make our customers feel happy who visited McDonalds. We do this by focusing on: QUALITY- McDonalds is famous for quality and keep standard high by using the finest ingredients with the help of the biggest asset of the company the employees in preparing and serving the tastiest food by following the procedures which they are taught. SERVICE Service is best you think like a customer. A caring and respectful attitude and a sincere smile do as much to bring the customers back as the best food in the food. CLEANLINESS Our customers expect and deserve a spotless restaurant. But its not only to make a good impression. A clean restaurant is a safe restaurant. Its very employees job to keep the restaurant clean and hygienic. VALUE- What is a value? Its the total experience our customer have it our restaurants, from the food service, to the dinning area environment, to the price they pay. Its what weve always been know. Delivering great level of QSCV is the best way to achieve 100% customer satisfaction. ref- (McDonalds Franchisees Employee Handbook) McDonalds Identify customers and their needs. McDonalds big amount of regular customers in the market. To build long term business it is important to retain people once they have become customers. McDonalds receives different types of customers. Parents with kids Visit McDonalds to give the children a treat. Children Want to visit McDonalds as it a fun place eats. Business customers Visit McDonalds during the day as service is quick, the food tastes great and can be eaten in the without affecting a busy work schedule. Teenagers Are attracted by the saver menu which is affordable and the internet access available in restaurant. (www.mcdonals.co.uk) CONCLUSION Overall, I would say that a company needs a quality model in order eliminate the defects totally from the organisation. And to find out if the company has any defect either in staff performance, staff productivity, revenue of the organisation, the management needs to carry out different business performance check so that the areas where the improvements are needed can be work it out. In order to improve those areas the organisation has to build up some new plans and policies so that the target can be achieved.

Music And Stress Essay -- essays research papers

Music and Stress   Ã‚  Ã‚  Ã‚  Ã‚  During the first week of my self change project I monitored my stress levels and the way music effected the mental and physical aspects of stress. From monitoring this properly, I found that listening to music pleasing to me at the specifically different times I experienced stress did help reduce my internal feelings and physical changes. In carefully studying the various types of stress experienced I concluded that certain types of music more effectively reduced my stress and anxiety levels. The following paragraphs explain further the types of stress felt and the music that assisted in subsiding the symptoms of stress. Stress can be felt in several different forms, included here are the following ways I experienced stress. This step was found to be particularly important in past studies to learn specific Å’stress styles' and most importantly, what music reduced what symptoms of stress. There are six separate forms of stress that can be experienced. These are symptomatic in physical, behavioral, emotional, cognitive, spiritual, and relational aspects.   Ã‚  Ã‚  Ã‚  Ã‚  Physical symptoms I personally experienced were: headaches (specifically tension headaches), nausea, dizziness, sleep difficulties, tight neck and shoulders, racing heart, trembling hands, and restlessness. Behavioral symptoms I felt were: a definite excess in smoking, bossiness towards others, compulsive gum chewing, I became critical of others, grinding of my teeth so hard that I am forced to wear a mouthpiece at night, and an inability to finish what I start. Some of the emotional symptoms included: crying, anxiety,nervousness, boredom, edginess, overwhelming sense of pressure, overwhelming anger, being unhappy for no reason, and very testy. Cognitive symptoms that I felt were: trouble thinking clearly, forgetfulness, writers block, long-term memory loss, inability to make decisions, and constant excessive worry. Spiritual aspects of stress that I felt: doubt, unforgiving, apathy, and a strong feeling for the need to prove myself. Examples of relational symptoms included: isolation, intolerance, resentment, clamming up, nagging/whining, distrust,and less contact with friends.   Ã‚  Ã‚  Ã‚  Ã‚  The importance of identifying interpersonal feelings helps with deciding what music would be most effective in reducing stres... ...nderstand that if she/he decided to change, she/he could. Future use of behavior change will most definitely come in handy. I already have a list of things I would like to change on my own time and knowing how and what to do will be more than enough motivation to get me going.   Ã‚  Ã‚  Ã‚  Ã‚  My major goals in this specific self-change project would be the reduction of anxiety and stress through music therapy. Hopefully this will follow me into the rest of my life, including stress in family life and in my chosen career. Secondary goals that I have acquired through study on the topic are actually using music therapy in my future career. To be specific, I would like to turn and use music along with psychodynamic therapy to help heal pediatric oncology patients. At this time in my college career, I feel that I am fulfilling my goals, but certainly not to their best. Hopefully, through this and other self-change projects, I can prepare myself for today and the future. Self-change is, I found, something that can only continue in your life if you use it . If you do follow through, eventually, the change will become a part of you and not a simple Å’behavior you don't like'.

Accounts receivable management

The brand opened up a new facet of beauty care services that was associated more with market and state-of-the-art hospitals, where customers opted for these services under the supervision of doctors who had specialized in cosmetic surgeries/interventions. Would the differentiation between the first-time users of a beauty parlor and the loyal customers of a parlor offer insights that Kayak would find useful? Issues related to services management as well as customer value and customer loyalty were relevant to Kayak's competitive strategies.Although the customers of a beauty parlor could be demographically efferent from Kayak's customers, the commonality of the benefits related to the beauty services offered were the same. The challenge for Kayak was to use the insights from the customers in a related category of beauty parlor services in developing its category that did not face direct competition. etc Traditionally, beauty care products in India had been limited to herbs and homemade products. Only soaps, hair oil, shampoos, and talcum powder from the organized industry had been able to penetrate the Indian market.However, with a teddy increase in the awareness of hygiene and personal grooming across urban and rural India, several beauty and personal care categories gained momentum. In India, marketing activities generally involved popular celebrities, and traditionally highlighted aspects such as elimination of body odor and dandruff, improved oral health, and the prevention of infection. This further boosted the demand for beauty and personal care products. No The Indian beauty care industry grew rapidly in a few years with the penetration of premium beauty care products and services.The rising disposable income and the hanging lifestyles of Indians led to a boom in the beauty and personal care industries. The India skin care industry, for instance, was forecast to grow at 9% compounded annual growth rate (CARR) during 2009-2014. 1 Major fast-moving consumer g oods brands such as Hindustan Milliner Limited (HULL) and Procter and Gamble (P&G) aggressively expanded their product portfolios, distribution networks, and marketing activities in this segment. With the proliferation of beauty and personal care categories and brands, customer awareness of the different types of products and brands increased.The consumption of beauty products and services mimed to have experienced significant growth. 2 The emergence of brands such as Marco's Kayak Skin Clinic, Lake Beauty Salon, BLOC, Shania Hussein Herbals, Covariance's Limited, Green Trends, Keen, and Jawed Habit Hair & Beauty POOH) could be attributed to this trend. The boom was evident: HULL was opening up a new Lake salon almost every week, and GHB had grown from 37 parlors in Staying ahead of the game: How companies are adapting to the changing face of beauty, Euro monitor, November 2010, http://www. Remuneration. Mom/staying-ahead- of-the-game-how-companies-are-adapting-to-the-changing-face- of-beauty/report, accessed October 3, 2011. 2 Beauty business set to boom, http://economists. Initiatives. Com/news/news-by- industry/cons-products/fashion-/-cosmetics-/]leery/beauty-business-set-to-boom/ artilleries/8921457. SMS, accessed on July 1 2, 2011. S. Rammers Kumar, Anode Deja and Seed Hussein prepared this case for class discussion. This case is not intended to serve as an endorsement, source of primary data, or to show effective or inefficient handling of decision or business processes.Copyright 2012 by the Indian Institute of Management Bangor. No part of the publication may be reproduced or transmitted in any form or by any means – electronic, mechanical, photocopying, recording, or otherwise (including internet) – without the permission of Indian Institute of Management Bangor. This document is authorized for use only by SANDY SANDWICH at MDI Management Development until November 2013. Copying or posting is an infringement of copyright. [email  protect ed] Harvard. Deed or 617. 783. 7860. Exploring Category Benefits for Brand Building: Kayak and the Beauty Care Market Page 2 of 9 2006 to 225 by the end of 2010.The boom in the Indian beauty market was also able to attract large multinationals, such as Jean-Claude Beguine with annual revenues of ever 150 million Euros, to set up parlors in India. 3 The predominantly unrecognized, locally run beauty parlor market was being replaced by branded chains such as Lake, which was changing the face of this industry in the country. These branded beauty parlors were the leaders in a new era of trained parlor personnel. They offered services based on global insights and professional products that incorporated the latest international technologies.KAYAK SKIN CLINIC The approximately INNER 7,000-core (1 core = 10 million) organized and unrecognized hair and beauty industry was growing at a CARR of 35%. The industry was estimated to reach a potential business of INNER 30,000 core by 2015. Personal hygiene products (soaps and shower products), hair care and skin care products, color cosmetics, and fragrances were the key segments in the Indian beauty care industry (Exhibit 1). The skin care segment was relatively smaller than the personal care segment. The anti- aging cream segment alone, which was only 2% of the skin care market, had been growing at a rate of 90%.The increasing number of educated and working women in the corporate world was a major driver for this rapid growth. What made this industry even more fascinating was that even with the high growth rate, the Indian market was largely untapped, compared to other developing markets. In comparison, a developing country such as China spent ten times more on skin care, six times more on cosmetics, and twice more on hair care on a per capita basis (Exhibit 1). It is also worth noting that India had the highest percentage of women in the age group of 25-44 years, which was the key segment for the beauty industry. These fig ures and facts indicate the huge unrealized potential of the Indian market. Given the vast attention of beauty care services in the country, customer perception about the value related to the delivery of services, customer loyalty, and brand perception were important from the perspective of any branded or unbranded offering in this category. In December 2002, after conducting extensive research, Marino identified an emerging need in the market that translated to an aspiration to look and feel good.On furthering this understanding with the customers, a more focused need that was still untapped was identified: that of having flawless skin that looked good naturally. Thus, the first Kayak Skin Clinic was launched with the single-minded objective of delivering flawless skin solutions customized to Indian skin using the latest technology. In 2011, Kayak had opened 81 clinics spread across 26 cities in India, 18 highly successful clinics in the Middle East, and 2 clinics at Dacha in Bangl adesh. In May 2010, Kayak acquired the aesthetics business of the Singapore-based Dermal Ark Asia Pacific Pete.Ltd. (Dermal Ark). The company expanded its portfolio with the launch of more services such as lip enhancement as well as fairness and hair removal services. Kayak Skin Clinic had a number of services and solutions such as skin beauty, skin concerns, laser hair reduction, and anti-aging. Their product range included over 40 skin, hair, and body products for women and men. Kayak offered 360 degree skin care solutions that included advice on proper diet and exercise regimens. All the services offered at Kayak Skin Clinic were designed and supervised by a team of over 250 dermatologists.The services were carried out by certified skin practitioners who had undergone more than 300 hours of training. The services were US FDA-approved and tested in-house, and conformed to the highest international quality standards. All the services were competitively priced, starting from INNER 1 ,250. Kayak had over 600,000 satisfied customers. Kayak conducted frequent in-house training programs for its skin practitioners and dermatologists. Once in six months, Kayak held training-UCM-refresher courses for its staff to keep them up-to-date with the latest skin care techniques that were available internationally.Its team of dermatologists also participated in the in-house Continuing Medical Education (CAME) program, where international doctors met to discuss various trends in the field of skin care. Beauty bet: JOB plans to set up shop in India, http://economists. Initiatives. Com/ beauty-bet-]CB-plans-to-set-up-shop-India/artilleries/1773980. SMS, accessed on July 122011. 4 Outlook personal care industry: An Indian perspective, Data Strategic Management Group, http://www. Test. Com/download/article/Personal_Care_Chemicals. UDF, accessed on September 12, 2011. Page 3 of 9 PHILOSOPHY OF KAYAK 5 Kayak was divided into six service verticals, namely, Skin beauty, Skin concerns, Hair- free, Anti-aging, Bridal, and Kayak Men. Unlike other retailers, Kayak had not adopted the franchisee model. The company owned each of its clinics, because Kayak Skin Clinic believed in providing consistent services across the country. The philosophy at Kayak was governed by the single value of placing the customer first at all times. The word â€Å"Kayak† in Sanskrit meant â€Å"body. Kayak was all about personal confidence through expert skin care that seamlessly blended looking good with feeling good about one's inner and outer selves at all times. The emphasis, therefore, was on highly customized and personalized services that were best suited for the Indian skin. The services were provided in a state-of-the-art clinic with a Zen-like ambiance. The core values of Kayak Skin Clinic were: Customer First: Spirit of Partnership: Keeping the customer in focus and partnering to deliver skin care solutions.Doing what was in the best interests of the customer; business in terests would follow. Openness: Allowing diversity of opinion by listening to members without bias. Sharing information both good and bad, and having a sense of trust and respect for each other. Ownership: Having a â€Å"my Kayak† mind-set. What would I do if I were the owner of the business? Displaying seamless behavior across the organization when necessary, rather than drawing boundaries of unction's/grades in the interest of the organization. Exhibit 3 presents some of Kayak's print advertisements.They give an idea of how Kayak tried to differentiate itself from regular beauty parlors by consistently emphasizing its technology, the expertise of its dermatologists and skin experts, and so on. Kayak Skin Clinic could be called a chain of cosmetic dermatology clinics. It was a pioneer and thought leader in the skin care services space in the country. It offered its clients tailor-made, result-oriented, safe, non-surgical skin solutions, with the latest and most suitable tech nology available in the world. These services were impolitely administered by dermatologists.Any beauty or skin care brand/service could be considered as competition for Kayak. One of their biggest competitors would be individual doctors and dermatologists who offered one or two specialized services. It was in this context that Kayak needed to use the commonality of the category benefits to develop its brand, especially among loyal customers. KAYAK'S APPROACH TO OBTAIN INSIGHTS ABOUT THE CATEGORY BENEFITS In an emerging market such as India, personal and beauty care has attracted the attention of consumers in several ways. There have been several products and services in this sphere.One recent addition to this category is the services of Kayak that is medically anchored. It is interesting to find that in several markets and product/service categories, consumers prefer a range of offerings or delivery mechanisms to obtain the benefits of the category. For example, for urban transport , there are two-wheelers and four-wheelers; for hair care, there are hair oils and creams; for knowing the time, there are both watches and mobile phones; and for skin care there are creams, lotions, soaps and gels, and cosmetic surgeries.Beauty care has evolved in India from making use of homemade products to obtaining the revives of well-known brands. Although socioeconomic status and chirography's of consumer groups may influence the type of offering/delivery mechanism, the case is written from the viewpoint of the marketer who would like to learn about consumer loyalty through a substitute in the category. Kayak's services and beauty parlor services are meant for different types of consumer segments.Kayak, being at a stage in the market where it does not face much of direct competition owing to the emerging nature of the category, the brand would like to know if there can be lessons earn from a service that is related to its services. For example, the hospitality aspects, ambian ce, response of the service providers to the needs of the consumer (in this instance, consumers in the beauty care segment) and what differentiates a loyal consumer from a new consumer are dimensions that are common to both Kayak's services and beauty parlors: they may vary in their styles and approaches. Kayak Culture, Kayak Philosophy, www. Clinician. Com, accessed on September 13, 2011. Note: Additional information about Kayak Skin Clinic was provided by Grammar Sahara and. Audit Chad of Kayak Skin Clinic. Page 4 of 9 What should a â€Å"self-concept†-centered service category in a market do to obtain inputs in a category that has evolved little? The case's survey was triggered by such a question and beauty parlor services were selected for the purpose. This point can be illustrated as follows.Benefits of beauty care Self-concept of the customer Self-concept of the consumer Beauty-based services Dimensions of customer loyalty Beauty parlors Kayak's services (new offerings forming a subcategory) Differentiation between new and loyal consumers Dimensions of loyalty Insights Differentiation between new for Kayak ND loyal customers METHODOLOGY OF STUDY The objective of the study was to compare the value perception of first-time customers and loyal customers of beauty parlors in order to obtain category insights that Kayak could use.We were interested in finding out how an emerging category (technology-based beauty care in the consumer market and not in the conventional medical market) in an emerging market without direct competition can obtain insights from a related category (beauty parlors) that offers the same core benefit of beauty care. This context (emerging category, related category with the same core infinite as the emerging category and the emerging market in the Indian context) was a unique one and the case focused on a learning that would be useful to Kayak in terms of understanding the behavior of â€Å"first-time† consumers and loyal consumers.The value perception needs to be built around the customers' experiences of the service at the service provider's premises. The questionnaire had a scale related to several components of the service experience as shown in the three sections of Exhibit 2. Responses were collected from the residents of three Indian cities, namely, Bangor, Hydrated, and Delhi. The data collection was done in June and July 2011. Data from 50 first-time customers and 50 loyal customers of beauty services were collected.

How to Write an Argumentative Essay on Medicalization as a Social Concept

How to Write an Argumentative Essay on Medicalization as a Social Concept If you are writing an argumentative essay on medicalization as a social concept, there are steps you should follow. Research: As you begin doing research for your argumentative essay on medicalization as a social concept it is important that you have certain questions in mind. These questions should drive your research with precision and guide your overall paper. Use libraries and the internet to your advantage. Both have viable resources available. If you do use the internet be sure to double check any web address you put as a reference. After you type it into the reference page, click on the link and see if it leads to the page you want it to lead. The worst thing is to write it down incorrectly and have your grade suffer as a result. Time Management: When you sit down to work on your argumentative essay on Medicalization as a social concept, make sure you are using your time wisely. The best amount of time to set aside to work is a solid forty five minutes of time. The brain can actively focus on a single task for forty five minutes before you need a break. So if you have two or more hours to dedicate to your work it is best that you set a timer for forty five minutes and then take a five or ten minute break in between. Then return and complete the second forty five minute set. During your breaks make sure you walk around. Get up and move about. This will encourage blood flow and help your mind to be more creative. As you get up and move around make sure to observe your surroundings. Mere observation during your breaks will go a long way towards helping you to be a good writer. If you are going to an entire day set aside to work on your writing you should aim for a solid five to seven hours of writing. Do not write for more than seven hours. Remember too that every day you spend on your work should not be dedicated to writing. Mix and match research with organizing and writing. If you are unable to focus or having trouble writing creatively, then spend your time doing something else related to your paper like your bibliography. Writing: Develop a thesis that captures your response. Your thesis is a statement which expresses your response to the question at hand, or the argument you are going to make about Medicalization as a social concept. It should express the complexities behind your topic. It forms the foundation of the paper. It needs to be stated clearly in your introduction, and then referred to multiple times throughout the body of your text. When you are done writing the body of your text and have crafted every argument it is time to write the conclusion. Many students simply repeat the content they have in their introduction. Unfortunately this is not adequate. Your conclusion should put your arguments or research into context. It should show the role it plays in the big picture and encourage the reader to reflect on the issue or on future research paths. This guide should help you put your emphasis on aspects that are appropriate for such genre and matter. Don’t forget to also check our 10 facts on medicalization as a social concept for an argumentative essay and also 20 selected topics with 1 sample essay.

Personality and Leadership Essays

Personality and Leadership Essays Personality and Leadership Essay Personality and Leadership Essay A Comparing Traits and Skills Theories Impact on Leadership Robert L. Reese Grand Canyon university October 1st, 2014 Introduction In this review (see table 1) two empirical articles were compared, one that reviewed Trait Theory of leadership, and the other that reviewed Skills Theory of leadership. Personality and Leadership: A Qualitative and Quantitative Review, authored by Timothy A. Judge, Joyce E. Bono, Reams lies, and Megan W. Gerhardt conducted quantifiable evaluations of the connection between character traits and Leadership. The rationale of this research study was the existence of unreliable and inadequate results from prior examinations that have, until recently, provided a deficient configuration for categorizing and consolidating qualities. The authors were able to build a strong case based for their approach; by using the five-factor model of personality as a unifying structure to predict relationships between character traits and leadership. Additionally, there were relationships containing several standards were used, because of the apprehension with past personality trait research as to whether comprehensive or precise character traits forecast leadership? The article further investigates the comparative projective power of wide-ranging versus precise measures of these five traits (Timothy A. Judge, 2002). The leadership skills strapless: Leadership skill requirements across organizational levels the authors Troy V. Uniform, Michael A. Champion, Frederick P. Morrison; endeavors to not classify the features of leaders (that has had a varying history of success), but instead focuses attention directly on the job requirements of the leader, as well as the skills it squires, not focusing on the person. A further consideration of the skills required for leadership across an organizations level is examined by Identifying four distinctive classifications of leadership skill requirements that occur across structural levels. According to this article, the requirements for leadership are described as being stratified on one hand, yet a complex of various classifications. As such, skills needed for leadership can be described using a strapless selling the stratification and multifaceted nature of the skills required for leadership and the correlation within The research questions posed by Judge, et. Al (2002) in the research examination of the five-factor model of personality and how this model relates to leadership : 1 What are the associations between personality traits and leadership? 2. ) What is the overall connection among the Big Five character traits and leadership? (the Big Five character traits are defined in this article as: Neurotics, Extroversion, Openness, Agreeableness, Conscientiousness) 3. ) What is the relationship that lower level personality constructs have to leadership? (Timothy A. Judge, 2002) In the research inducted Uniform, et. Al. Several questions were posed in the form of hypotheses: (1) Will the Cognitive, Interpersonal, Business, and Strategic skill categories be empirically distinguishable in relation leadership? (2) How will Leadership skills requirements will vary by skill category such that Cognitive skills will be needed the greatest amount, followed by Interpersonal, Business, and Strategic skills, respectively? (3) Will Cognitive, Interpersonal, Business, and Strategic skill requirements will be positively related to the Jobs level in the organization? How will the skills required in leadership interact within different organizational level? For example: a. Which skill requirements will be more strongly related to organizational level; strategic, cognitive, interpersonal, and/or business skills; b. Will the business skill requirements needed of leaders be more strongly related to organizational level than cognitive or interpersonal skills; and c. Will the interpersonal skill requirements needed for leaders be more strongly related to organizational level than cognitive skills? (Troy V. Uniform, 2007 ). Sample Populations The two articles reviewed used different methods with different characteristics and or qualities, as well as examining two distinctly different theories related to leadership. Judge, et. Al. (2002) samples consisted of 1023 professional employees within international agencies of the United States government. These people were working within five different career fields and encompassed 1 56 different countries.. The organizational positions examined included people that were involved in supervision of the purchasing of goods and services, managing financial endeavors, and negotiating and monitoring contracts. The personnel were selected from different levels within the organization; Juniors with 1-5 years of experience, mid- level with 6-20 years, and seniors with 21+ years (Timothy A. Judge, 2002). In the research conducted by Uniform, et. Al. (2007) an examination 998 plus past studies was conducted. Searches of articles were conducted and this resulted in 1,447 abstracts, 263 Journal articles and 77 dissertations. Of these articles used sixty studies were examined with 73 independent samples in all, which contained 222 associations that were categorized into one or more of the traits. In addition the article, examined 20 studies relating self-esteem or locus of control, together with two of the 60 five-factor model studies. However when research on leadership (before 1950) failed to report the information necessary to obtain a linkage, these were excluded by the current research. Also, the articles omitted studies that defined leadership related to salary level, career success, or the person most liked by peers exclusively. Studies that were included in the examination, were studies defined as representing leader development or leadership effectiveness based on the authors Within the research study Personality and Leadership: A Qualitative and Quantitative Review (2002) Judge et. Al the following results were determined. First, Extroversion showed the most closely related correlation to leadership, then Conscientiousness and then Neurotics. Also, Openness to Experience showed a correlation with leadership but was the weakest correlation of the areas researched. This indicated confidence that the relationship of four of the Big Five traits were distinctive when examined across situations. Finally, Agreeableness presented a moderately weak connection with leadership. However, four characteristics displayed reasonably strong associations with leadership?sociability, dominance, achievement and dependability. Two personality traits, Extroversion and Openness, were significantly predictive of leadership across the criteria studied. Results in the Judge et. Al. (2002) study offers strong evidence in favor of the personality trait method and suggests that research on the characteristics of leadership has evolved (Timothy A. Judge, 2002). In the Uniform, et. Al. Search study of the leadership skill requirements across organizational levels, the results supported the four-factor model of dervish skill requirements and the question presents in Hypothesis number one. Cognitive skills were higher than Business skills although they both showed movement in the predicted directions and were not statistically noteworthy. Thus according to this study, hypothesis two was somewhat supported. Hypothesis three, through the research received full support, because leadership skill requirements increased with organizational level on which the leader was. Results indicated that the relationship between the skill requirements of leadership and organizational bevel was stronger for strategic skills than for interpersonal and cognitive skill requirements, and this provides partial support for hypothesis four (a). Hypothesis four (b) was fully supported within the research by the relationship demonstrated between skill level and organizational level being stronger for business skill requirements than for interpersonal and cognitive skill requirements. Finally, hypothesis four (c) was also completely supported, because the difference between the leadership skill requirements-to-organizational level correlation; was significant for interpersonal and cognitive skill requirements. Finally, Uniform, et. Al. Proposed a hypothetically rich leadership skills order, and tested this hierarchy in a sample of over 1000 lower, middle, and upper level leaders, these results provided support for the model and its key hypotheses (Troy V. Uniform, 2007 Conclusion Within their research study Personality and Leadership: A Qualitative and Quantitative Review (2002) Judge et. L. Searches were conducted for studies on personality traits-to-leadership relationship in two phases; (1) entering the keywords personality and leadership along with each of the Big Five traits in a database, (2) urinals were manually searched that were thought to be particularly relevant, then (3) the database was searched using leadership and 48 other traits such as; self- esteem, locus of control, modesty, and self-control that were known to have been studied as directly related to leadership (Bass, 1990) (Timothy A. Judge, 2002). The article, The leadership skills strapless: Leadership skill requirements across organizational levels by Uniform et. Al. (2007), examines previous conceptualizations of leadership skill requirements and suggests that this can be understood in terms of and (4) Strategic skills (Troy V. Uniform, 2007 The research study of Personality and Leadership: A Qualitative and Quantitative Review (2002) Judge et. Al. Discusses the following limitations. In the review and subsequent research it was found to be important to determine which traits are relevant, as well as why. Within this study these process oriented issues could not be addressed. According to the authors there are many situational reasons that may impact the validity of personality characteristics in actually predicting leadership. A drawback of the meta-analysis within the study was that there may be representative effects on the lower order rats. Specifically, personality traits within a particular Big Five dimension may be differentially connected to leadership across the settings. Judge, et. Al. (2002) point out using the example, that dominance may display greater association with leadership in student settings than in military or government settings (Timothy A. Judge, 2002). In Uniform, et. Al. Research study of the leadership skill necessities across structural levels, limitations were examined by looking toward what would be appropriate for future research. According to the authors future research will have to cake advantage of the conceptual and concrete findings and further experiment with the model in throughout other organizations. Furthermore, future research must refine management development, placement, and selection systems in within different organizations. Finally, other researchers should explore the degree to which these results can be replicated when other information is taken into consideration and determine the impact leadership skill requirements (Troy V. Uniform, 2007 ). References Bass, B. M. (1990). Bass and Goodwills handbook of leadership. New York: Free Press. Timothy A. Judge, J. E. (2002). Personality and Leadership: A Qualitative and Quantitative Review. Journal of Applied Psychology, 765-780. Troy V. Uniform, M. A. (2007 ). The leadership skills strapless: Leadership skill requirements across organizational levels. The Leadership Quarterly, 154-166. Appendix Comparison Matrix Article 1 Article 2 Title/Author(s) Personality and Leadership: A Qualitative and Quantitative Review Authors: Timothy A. Judge, Joyce E. Bono, Reams Lies, and Megan W. Gerhardt The leadership skills strapless: Leadership skill requirements across organizational levels Authors: Troy V. Uniform, Michael A. Champion, Frederick P. Morrison http://library. GU. Deed:2048/login? URL=http://search. Boycotts. Com. Library. GU. Deed: 2048/gin. Asps? Direct=truedb=bthAN=12130448site=eds-livescope=site http:// library. Cue. Deed:2048/login? URL=http://search. Boycotts. Com. Library. GU. Deed:2048/ login. Asps? Direct=truedb=bthAN=24385837site=eds-livescope=site Purpose of the Study What is the authors rationale for selecting this topic? Does he build a strong case? The purpose of this article was to provide a quantitative review of the relationship teen personality and Leadership. The rationale for this study is; the inconsistent and disappointing results from previous reviews are that, until recently, we have lacked a taxonomic structure for classifying and organizing traits. I believe the authors build a strong case based on their approach; they use the five-factor model of personality as an organizing framework to estimate relations between personality and leadership. Furthermore, we estimate relations involving multiple criteria, also because there is much concern in personality research about whether broad or specific personality traits best redirect criteria (Block, 1995; Hough, 1992), they investigate the relative predictive power of broad versus specific measures of The Big Five traits. Focus is shifted from the person holding the Job (I. E. , the leader) to the Job itself. Thus, instead of attempting to identify the characteristics of leaders (which has had a checkered history of success), the focus is squarely on the Job of the leader, and the skills it requires. We seek to further our understanding of leadership skill requirements across organizational levels by identifying four distinct categories of leadership skill acquirement that emerge differentially across organizational levels. Leadership skill requirements are often described as being stratified by organizational level and a complex of multiple categories. As such, leadership skill requirements across organizational levels can be usefully described using a strapless. The term strapless captures the stratified and complex nature of the leadership skill requirements and their relationship with level in the organization. Research Question(s) What question(s) does the author present? They present these as possible questions but not directly as questions: What is the engages between personality and Leadership? What is the overall relationship between the Big Five traits and leadership? Relationship of lower order personality constructs to leadership? Hypotheses: (1) The Cognitive, Interpersonal, Business, and Strategic skill categories will be empirically distinguishable. (2) Leadership skill requirements will vary by skill category such that Business, and Strategic skills, respectively. (3) Cognitive, Interpersonal, Business, and Strategic skill requirements will be positively related to the Jobs level in the organization. 4) Leadership skill requirements will interact with organizational level such that: a. Strategic skill requirements will be more strongly related to organizational level than Cognitive, Interpersonal, and Business skill requirements; b. Business skill requirements will be more strongly related to organizational level than Cognitive or Interpersonal skill requirements; and c. Interpersonal skill requirements will be more strongly related to organizational level than Cognitive skill requirements. Literature Review How is this organized? What are the main themes found in the review? Who are the main authors used? They conducted searches for studies on the personality- leadership relationship in two stages; (1) first entering the keywords personality and leadership and each of the Big Five traits and leadership in the Psychology database, (2) manually searched Journals thought to be particularly relevant, (3) searched the database using leadership and 48 additional traits (e. G. , self-esteem, locus of control, modesty, and self-control) known to have been studied in relationship to leadership (Bass, 1990). Previous conceptualizations of leadership skill requirements (Connelly et al. , 2000; Kananga Miser, 1992; Katz Kahn, 1978; Luau, Newman, Broadening, 1980; Mahoney, Jeered, Carroll, 1965; Integers, 1973; Uniform, Marks, Connelly, Carrot, Ritter-Palmtop, 2000; Carrot, 2001) suggest they can be understood in terms of four general categories: (1) Cognitive skills, (2) Interpersonal skills, (3) Business skills, and (4) Strategic skills. Table 1 summarizes how past research into leadership skill requirements are related to these four categories. Sample Population(s) What group(s) is/are being studied? 998 studies; (2) This search resulted in 1,447 abstracts, (3) the remaining 263 Journal articles and 77 doctoral dissertations, Sixty studies (73 independent samples in all), containing 222 correlations that were classified into one or more of the five-factor traits, met these criteria. Additionally, 20 studies involving self-esteem or locus of control was coded, including two of the 60 five-factor model studies noted above. Early studies on leadership (pre-1950) failed to report the data necessary to obtain a career success, or the person most liked by peers. We also excluded self-reports of leadership. In terms of the criterion, studies were coded as representing leader emergence or leadership effectiveness based on our a priori definitions. The sample consisted of 1023 professional employees working in an international agency of the U. S. Government. These employees were generalists working in five different career specialties in 156 different countries, including the United States. Administrative positions involved overseeing procurement of goods and services, managing financial operations, and negotiating and monitoring contracts with various external groups. The employees were sampled from three levels in the organization that will be offered to as Junior (1-5 years experience), mid-level (6-20 years), and senior (21+ years). Limitations What are the limitations of the study? Why can it only encompass so much? They have a relatively poor idea of not only which traits are relevant, but why. The study could not address these process oriented Issues. There are many situational factors that may moderate the validity of personality in predicting leadership. A limitation of the meta-analysis is that there may be nested representative effects involving the lower order traits. Specifically, traits within a Big Five dimension may be differentially associated with leadership across the study settings. For example, dominance may display greater associations with leadership in student settings than in military or government settings. Future research will take advantage of the conceptual and practical findings and further test the model in other organizations, as well as refine management development, placement, and selection systems in organizations. Future research should explore the extent to which the results replicate when other sources of information are drawn upon to determine the leadership skill Results/ Conclusions What did the author find through the study? Was the original question answered? Correlate of leadership. Conscientiousness and then Neurotics and Openness to Experience displayed the next strongest correlations with leadership. Indicating that we can be confident that the relationship of four of the Big Five traits to leadership is distinguishable from zero across situations. Finally, Agreeableness showed a relatively weak correlation with leadership. Four traits displayed moderately strong correlations with leadership?sociability, dominance, achievement and dependability. Two traits, Extroversion and Openness, were significantly predictive of leadership across the criteria. Results in this study provide strong evidence in favor of the trait approach and suggest that we have come a long way since J. A. Murphy (1941) remarked, Leadership does not reside in the person (p. 674), and Jenkins (1947) concluded, No single trait or group of characteristics has been isolated which sets off the leader from members of his group (up. 74-75). This provides support for the four-factor model of leadership skill requirements and Hypothesis 1 . Cognitive was higher than Business. Other mean differences, although in the predicted direction, were not statistically significant. Thus, Hypothesis 2 was partially supported. Hypothesis 3 received full support. This relationship is illustrated in Fig. 2, which shows that leadership skill requirements increase with organizational level? Results indicate that the relationship between leadership skill requirements and organizational level is stronger for Strategic skill requirements than for Interpersonal and Cognitive skill requirements, providing partial support for Hypothesis AAA. Hypothesis b was fully supported in that the relationship between skill level and organizational level was stronger for Business skill requirements than for Interpersonal and Cognitive skill requirements. Finally, Hypothesis c was also fully supported, as the difference between the leadership skill-organizational level correlation for Interpersonal and Cognitive skill requirements was significant. The paper has proposed a theoretically rich leadership skills hierarchy, and tested that hierarchy in a sample of over 1000 lower, mid, and upper level leaders. Results provide support for the model and its key hypotheses.

Case studies Case Study Example | Topics and Well Written Essays - 1000 words

Studies - Case Study Example Thus because the public college professors and staff members dismissed from an office held under tenure have a property interest in their jobs, the property interest is safeguarded by due process. Thus, the Court made it clear that due process is required when depriving an individual of his property right, including a public employee's earned tenure. Additionally, the court has also made it clear that the property interest must be a present one and not one perceived or one that a person might have in the future. Here, the court is not saying that Roth was not injured. Indeed the question is not actually answered because the court's examination ends once they conclude that that Roth's position is not one that is a vested property right and therefore not subject to constitution protection. As the court noted: "In these circumstances, the respondent surely had an abstract concern in being rehired, but he did not have a property interest sufficient to require the University authorities to give him a hearing when they declined to renew his contract of employment." Accordingly, the Court does not have jurisdiction to decide what if an injury was suffered by Roth, because his constitutional rights have not been affected. Once the federal court concludes that there is no jurisdiction, that is the end of the inquiry. As to" implications of non-renewal for a faculty member's career path" I think that the implications are rather clear. If one in applying for a position at a public school or university , they are best advised to learn first what the tenured track is, and further to understand that without tenure, there is not a property right thus no protectionsat least on a constitutional level. Question 2 - What institutional practices or policies may create a constitutionally -protected property interest in one's job May faculty members in private institutions have such a property interest in their jobs Board of Regents v Roth demonstrates the Federal Courts' definition of property for constitutional purposes and due process protection examination. Against that backdrop, I would say that a public facility such as a state hospital, public school or library that has the offering of a position which can be substantially likened to the tenure track of a public university is one that could create a constitutionally protected property right. A crucial point to remember though is that the Court concluded that Roth had no "liberty" interest in any specific teaching job, and that he had no "property" interest in his job because he lacked "a legitimate claim of entitlement" under state law to his job. Property interests, the Court stress, must be found in the statutory or common law of the jurisdiction. Thus if there is no statutory or common law authority regarding the position, there is no constitutional protection to be afforded. Without a legitimate claim of entitlement to his job, the C ourt reasoned, there is nothing to have a hearing about. Faculty members in the private sector do not have any constitutional protections in a privately held university. The United States Constitution does not apply to every form of employment in the United States. The first issue with any federal claim is that it had to have been committed by a state actor and under color of state

Article summary Example | Topics and Well Written Essays - 1000 words - 1

Summary - Article Example The survey listed credit rating as the second most important factor in organization’s capital structure policy decisions. The CR-CS model (credit rating –capital structure), as formulated by Kisgen illustrates that, the capital structure policy of any firm is influenced by its credit ratings (Kisgen, p1325). The model is a general description of the behavior of a subsample of firms. The appeal of the model varies systematically between firms as classified by some firm-level attributes. Those attributes are examined as follows; first, a test of the sensitivity of the active firms to the capital market participation versus inactiveness to capital market participation. Second, the sensitivity of the CR-CS model in firm’s bond ratings. Third, the effect of CR-CS motivation on firms that are active participants in the commercial paper markets as compared to the inactive firms. Last, examination of the capital structure behavior in relation to investment opportunities available (Kisgen, p1325). Reconfirming Kisgen’s findings, firms on the verge of rates change uses less debt financing margin therefore supporting the CR-CS model. However, CR-CS motivation cannot be documented to be systematically related to the attributes above. The major drawback of the model is the fact that, CR-CS model does not apply to all the rating classes. The model, as analyses indicates only holds in B-rated firms. Thus, Kisgen’s initial findings were driven by a subsample of firms with very low ratings. The usage of B-rated firms in support of the model presents a major weakness in the model. B-rated firms are associated with constant financial distresses therefore, their marginal financing behavior is influenced more by their lack of access to the debt market (Kisgen, p1331). Additionally, the model implies that, organizations on the edge of grade rating based on investment and noninvestment should be